Tuesday, May 20, 2008
The last response I received from Adsense Support was “I’ve escalated your issue to one of our account pecialists for further investigation. We’ll get back to you shortly.” That was on Monday, and I still have not heard back from them.
However, a few days after the issue with Firefox Referral tracking first appeared on March 19th, I sent an email to my “inside” contact at Google. To protect his identity, I will refer to him as “Mr. G”. I was beginning to think that Mr. G would not respond to my message, but to my surprise, his reply popped-up on my iPhone this morning just before lunch. In part, he said:
I was told that there does seem to be a bug which is currently being addressed. I’ll forward you any response I get about the solution they implement.
So based on this exclusive information from “Mr. G” - Google is aware of this issue, it is a “bug” and it is not caused by “invalid clicks” as I was originally led to believe in my first response from Adsense Support.
So the good news is that it is a bug, which means the good people at the GooglePlex should have it worked-out soon. The bad news is that it is a bug, and it will be a while before it gets fixed - meaning many publisher’s income will continue to suffer until then.
UPDATE: Within days of this post, Adsense fixed whatever the issue was, and Firefox conversions and earnings are now back to normal. This has been confirmed by many other webmasters at the DP Forums. Google never made any announcement about the problem.